You need an answer now

Locked out or stuck mid-game at Pino Casino

You can reach support around the clock, day or night, for account, payment and game questions.

Contact support 195,000+ players trust us

Paid today

166,898 A$

4,044 Playing now

ALSI-994976 issued by Anjouan Offshore Finance Authority, audited by eCOGRA and GLI.

Average withdrawal processed in 16 minutes, up to A$61,000 per transaction.

256-bit SSL secures every deposit, spin, and withdrawal across 11 payment methods.

The moment it goes wrong

Pino Casino puts three ways to a person in front of you

You will know which of the three lines fits your question and how quick each one answers.

Answer now, not later

Live chat suits quick fixes like a stuck bonus or a login snag, and it usually answers in about 2 minutes.

Start chat

Send your details in writing

E-mail [email protected] fits anything you can explain in writing, and a reply usually lands within 4 hours.

Write to us

When it can't wait

Phone +61 2 8740 2073 runs on AEST and suits urgent money or account worries, typically answered in about 1 minute.

Call now

The moment you ring

Support for players across Australia

It removes the worry that help sits in another country and keeps different hours to yours.

How to reach

Phone+61 2 8740 2073

Time zoneAEST

LanguagesEnglish, German, French, Spanish

E-mail[email protected]

Who watches

RegulatorAnjouan Offshore Finance Authority, ALSI-994976

Where to get help

Gambling helpGambling Help Online, Lifeline Australia, National Self-Exclusion Register

Details worth having ready

Grabbing the following first saves the back and forth.

Your registered email address
Your player ID or username
The dates of the transaction
Screenshots of any error
The card or method you used

The moment you're unsure who

Which desk answers which question?

It removes the worry that your message bounces between desks and delays the fix.

Account

General support[email protected]

Document verification (KYC)[email protected]

Money

Deposits and withdrawals[email protected]

Other

Complaints[email protected]

Privacy and personal data[email protected]

Business and partnerships[email protected]

No guessing waits

Round the clock, minutes not days

By the end you will know exactly how fast each Pino Casino channel reaches a person.

Live chat

Live chat hours24 hours a day, 7 days a week

Live chat first reply2 minutes

Time zone shownAEST

E-mail

Support e-mail[email protected]

E-mail reply4 hours

Phone

Phone number+61 2 8740 2073

Phone waiting time1 minute

Pino Casino escalation

Steps for a complaint

Follow this when a normal answer has not fixed the problem you raised.

Where does it go first?

Write to [email protected] and set out what happened, with the dates and any reference you already hold. Support reads it and logs the case under your account.

A reference you keep

You get a reference number for your case, then a written answer once someone has looked into it. Keep the reference for any later step.

Pino Casino takes a second look

If the reply leaves you unsatisfied, ask for your case to go to a senior manager at Pino Casino. They review the same reference and respond in writing.

Escalate beyond the casino

Still unresolved after that, you may take the matter to the Anjouan Offshore Finance Authority, the regulator named on this page. Bring your reference and the written answers.

Before the hobby turns into a problem

Gambling Help Online, Lifeline Australia and the National Self-Exclusion Register all operate independently of Pino Casino LLC, so a player who wants outside eyes on their play can reach them at any hour. Nothing you discuss with them reaches us.

Gambling Help Online. Offers free online counselling, chat support and practical tools for anyone worried about their betting or someone else's.

Lifeline Australia. Runs a crisis support line for Australians in distress, including callers whose gambling has pushed them to the edge.

National Self-Exclusion Register. Lets you block yourself from gambling services across Australia through one national registration that overrides casino offers.

Mid-Chat

The short version on support

By the end, you will know what to have ready and who to ask for what.

trustWhat if I cannot log in and have lost my password?+

Support can find your account from your registered email address alone. Staff will never ask you to type or send your password, and no genuine Pino Casino message will request it either. A reset link is the only route back in; it lands in that same mailbox.

trustWhere do I find support at three in the morning?+

Live chat and the phone line both stay open at every hour, every day, in Australian Eastern Standard Time. An agent typically picks up the phone in one minute and chat in two. E-mail sits at a typical four hours, so it suits questions that can wait until morning.

trustDo I need to ring up just to close my account?+

Either chat or e-mail will close it, and phone works too. Say you want the account shut and the team action it once identity checks are done. Closing is permanent, so any balance should be withdrawn first.

trustCan I take it further if the reply does not fix things?+

Yes. Ask for the complaint to be escalated in writing to [email protected] and keep the reference you are given. A reply you find unfair can then go to the Anjouan Offshore Finance Authority, the regulator behind licence ALSI-994976. Bringing it to us first usually resolves it faster.

trustWhat if I only speak German or French, not English?+

Support covers English, German, French and Spanish, so pick whichever you think in. Say which one you need at the start and the agent switches. Everyone on duty in Australia reads English, and the other three are covered too.

trustDo I need to check which licence Pino Casino holds?+

The operator is Pino Casino LLC, company number 652883 (Anjouan), at Hombo Road, Mutsamudu. It trades under licence ALSI-994976 from the Anjouan Offshore Finance Authority. That is the body to name in any escalation.

Pino Casino, in writing

Check who runs Pino Casino

After a quick read you will know the company, its licence and where to write.

Company

Legal namePino Casino LLC

Company number652883 (Anjouan)

AddressHombo Road, Mutsamudu

License

RegulatorAnjouan Offshore Finance Authority

License numberALSI-994976

Contact

Support e-mail[email protected]