Protections inside your account

Responsible gambling at Pino Casino, with control kept in your hands

Play only from 18+, and every account carries deposit limits, loss limits, session time reminders, self-exclusion options and reality checks.

Set a limit now

ALSI-994976 issued by Anjouan Offshore Finance Authority, audited by eCOGRA and GLI.

Looking for the basics

Set the guardrails first, not after a rough night

You will know the age, the licence, the register, the helpline and who to email.

Minimum age18+

Regulator and licenceAnjouan Offshore Finance Authority, ALSI-994976

National registerBetStop

National Gambling Helpline1800 858 858

Limit questions[email protected]

Limits and space

Tools you switch on while things are going well

You will know what each setting does and the moment it is worth turning on.

Cap on top-ups?

A deposit limit caps what you can add to the account over a set period. Switch it on before your first session, when play is still just entertainment.

A stopping point you choose

Loss limits stop the session once net losses reach your chosen figure. Turn this on when you notice chasing a bad run instead of walking away.

Time alerts mid-session?

Session time reminders flag how long you have been playing at intervals you pick. Set them if a quick round has stretched past what you planned.

Close the door for a while

Self-exclusion options lock you out of the account for a period you choose. Use them when a pause, not a smaller limit, is what you actually need.

Facts shown mid-play

Reality checks interrupt play to show elapsed time and how the session is going. Switch them on when you want plain feedback rather than a guess.

Ready to set one

Open your account and pick your own ceiling

You will see how quick it is, so the setting stops feeling like paperwork.

You, in your settings

Your account settings hold the limits and the exclusion options. Open that section and confirm which tools are already active on your profile.

Which limit fits you?

Deposit limits and loss limits sit apart from session time reminders, reality checks and self-exclusion. Pick the one aimed at the behaviour you want to hold back.

A modest figure first

Choose a day, week or month and a figure you can live with comfortably. Stay at the level you already play at rather than one that looks generous.

Shown on screen, not assumed

Save the change and check the confirmation on screen, since the new cap applies to your account and not to the game. Your support team answers questions by live chat, email or phone at any hour.

Private support

Free help you can reach any time

Worry that asking for help costs money or reaches the casino: these services are free and private.

National Gambling Helpline

Free, confidential line for players and relatives, answering around the clock every day of the year, with chat and email counselling, self-help tools and a local service directory. 1800 858 858 gamblinghelponline.org.au

Gamblers Anonymous Australia

Peer support meetings for people who gamble and for their relatives, held across the country, where members share what has helped them with others in the same position. gaaustralia.org.au

National Debt Helpline

Counselling for gambling debt costs nothing for players and their relatives; advisers look at the whole picture, answer on weekdays, and the conversation stays between you and them. ndh.org.au

The point where you decide to pause

Your account holds the numbers, but the signs below show up in daily life first. Catching them early is easier than undoing damage, and a limit or a pause is the simplest first step; it costs nothing to set.

Read them plainly, without judgement, and notice which ones feel familiar.

Chasing a loss with a larger deposit
Hiding how much time you spend playing
Borrowing money to keep your balance topped up
Playing past the reminder you set
Lying about where the money went
Feeling restless on days you do not play
Promising yourself it stops after one more session

A household that watches out together

Why the card image? Registration asks for a date of birth before the account opens, and anyone under 18+ is turned away. Photo identification, proof of address and a payment card image are checked before the first withdrawal leaves.

That spare tablet in the lounge. A family phone or tablet can have gambling sites filtered at the device level, so a child never reaches a lobby by accident. Set the filter once, with a passcode held by the adult who pays the bills.

Where does a partner start? Talking about money and mood usually lands better than accusations, and blame tends to close the conversation. The National Gambling Helpline, 1800 858 858, gives relatives free counselling at any hour of any day.

A short break or a long absence

A day or two off. Your account's short pause covers hours or days rather than months. You start it from the limits area, choosing the length that matches what you need, and play stays closed until the pause ends.

A total break. Account self-exclusion closes your access for a long stretch rather than a day. You set it inside your account, and once it is running it cannot be lifted early, so pick a term you can live with.

Join the national list. BetStop is the national register run by the Australian Government, covering three months at the shortest and a lifetime at the longest. You join online in about five minutes, a support person can be nominated, and the term cannot be shortened. betstop.gov.au

At a crossroads

Read the short answers before you decide

Useful when a rule confuses you and you want the plain version before you act.

Where can a family member get advice about my brother's gambling?+

The National Gambling Helpline takes calls from worried relatives as well as from players, at any hour. Its counsellors can talk through what you have noticed and point you to local support nearby. You do not need the person's permission to ring.

Can I shut my account for good by emailing support?+

Yes. Permanent closure is handled by email at [email protected], and the team confirms once the account is shut. Say plainly that you want it closed for good, because a pause and a closure are not the same thing.

Can I change a deposit limit after I have set it?+

Certainly. Deposit and loss limits sit in the same section of your account where you first set them, and you can change the figure there when your budget shifts. Pick the new amount with next month in mind, not last night's result.

What does a short pause block, and when can I play again?+

A pause stops you from playing for the period you pick, while your balance and history stay where they are. When that period runs out, the account opens for play again without you asking.

Why does the casino ask for ID before I can withdraw?+

Only people aged 18 or over may hold a Pino Casino account, so age has to be confirmed before money moves. The same check keeps your account in your own hands and the site inside its licence.

Can I undo a self-exclusion once it has started?+

No. A self-exclusion runs for the entire period you chose, and the team will not cut it short on request. That firmness is the point: it protects a decision you made while thinking clearly.