Verified once

Pino Casino: Skip the hold by passing verification now

Your account needs a KYC check under our licence so payouts reach the right person, and ours takes 16 hours.

Start the check

ALSI-994976 issued by Anjouan Offshore Finance Authority, audited by eCOGRA and GLI.

Payouts without holds

Nothing between you and your payout

This brand keeps identity checks plain and short, so nobody has to chase answers.

Who checks

Pino Casino LLC

Under which licence

Anjouan Offshore Finance Authority, ALSI-994976

How long

16 hours

When it is mandatory

at the latest before the first withdrawal

Where to ask

[email protected]

Minimum age checked

18+

Doing it right

Wrong copies in, right copies first time

Our reviewers read each upload the same day, so a tidy set moves straight through.

Flat, lit, uncropped

Start with your photo identification. Lay it flat, catch all four corners in daylight and keep glare off the photo page, because a cropped edge is the usual reason a copy comes back.

Send the recent copy

Next comes proof of address, and here it must show your name, your address and a date inside the last few months, all on one page that reads clearly.

Cover the security code?

Then confirm the payment card you deposit with. Send a picture showing the first six and last four digits with the middle covered, and please blank out the security code.

Sent once, checked once

Once everything lands, the review runs and you get a reply, with 16 hours as the norm. Watch the inbox tied to your registered email, since a blurred copy means one more upload.

Four papers

Which copies clear the check?

Here is exactly what each copy settles, so no upload goes to waste.

Photo identification

ConfirmsYour name, face and date of birth

Must showAll four corners, readable text

Proof of address

ConfirmsWhere you live now

Must showYour name, address, recent date

Payment card image

ConfirmsThe card is yours

Must showFirst six and last four digits

The checks

Your file opens before the payout run

Nothing is wrong with the account when a message about identification lands.

Why the message today?

A misspelt street or a shorter surname in the profile breaks the match with the card or bill, so the desk pauses and asks for the paper that settles it.

Does a higher cap need papers?

A higher cap on your own play changes the risk the account carries, so the desk looks closer and asks for photo identification and proof of address.

Is my age in doubt?

Where the profile leaves room for doubt about years, the desk asks for photo identification showing a birth date that clears the 18+ line before play continues.

Getting paid first time

Cashing out for the first time switches the file to payout mode, and the desk confirms photo identification, proof of address and the card image before the money moves.

Show the trail behind the money

Once balances grow, the desk looks at where the money behind them began. Our licence from the Anjouan Offshore Finance Authority, number ALSI-994976, makes that review routine, and Pino Casino LLC runs it on every account that meets the same pattern. Treat it as paperwork, never as an accusation.

Depending on how you fund the account, expect one or two of these.

Recent bank statement
Payslip or contract of employment
Tax assessment notice
Sale or transfer agreement
Pension or benefit statement

Resends that pass the second time

Screenshots lose the security layer. Screen captures lose the fine print and the security layer, so bank notes, watermarks and ghost photos vanish and the checker cannot match them to an issued document. Photograph the card or page itself, flat on a table Keep the whole document inside the frame

Why does the name differ? A middle name, a maiden name or a street typed into the profile slightly differently splits your identity from the paper and stalls the match at the checker's desk. Align the profile with the paper exactly Send a document that proves the new address

What killed that copy? Glare, shadow or a cropped edge hides the expiry date or the photo, and a document with any unreadable corner fails the same check as an expired one. Shoot in daylight with the flash switched off Reframe with a small margin on all sides

Answer desk

One clear file now, faster cash later

The fear that the check is a delay tactic, answered plainly before you send anything.

When do I have to verify my account?+

At the latest, before your first withdrawal clears; the licence requires it by then. Registration day or your first deposit can bring the request sooner, so have the documents ready.

What should I do if my document gets rejected?+

After a refusal, read the note and send a fresh copy that fixes that one point, usually glare, a crop or a missing corner. Within 16 hours of the new upload, the team replies with the outcome.

What happens if my name has changed since the ID was issued?+

When a name changes, send the photo identification and a proof of address that carries the new name, and the record is brought into line. A short note with the upload points the reviewer to what changed.

How is my ID protected once it reaches the casino?+

From the moment it leaves your device, the file travels over 256-bit SSL and then sits with the team that runs the check, not passed around. Only staff who need it for the review can open it.

Will I have to send the same documents again later on?+

Not unless something shifts. Once approved, the file stays on record and no repeat upload is needed for routine payouts. A new payment card, a moved address or an expired ID brings a fresh request.

What is a source of funds check, and why does it happen?+

It is a routine part of the licence: the operator must know that stakes come from lawful money. A salary, savings or a business sale are ordinary answers, and the request is never a suggestion of wrongdoing.